Hansa Holidays Privacy Policy​

Effective from: 10 / 04 / 2026

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Hansa Holidays (“Company”, “we”, “our”, or “us”) operates the website www.hansaholidays.com and provides travel-related services (“Service”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information when you use our website and services.
 

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. We collect and process Personal Information solely to provide, improve, and enhance our services. We do not use or share your information except as described in this Privacy Policy.
 

Unless otherwise defined herein, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions available on our website.

 

1. Definitions

For this Privacy Policy:

• Personal Data - Any information that relates to an identified or identifiable individual.

• Sensitive Personal Data or Information (SPDI) - Includes passwords, financial information (such as bank account or payment details), health information, biometric information, and other data classified as sensitive under applicable laws.

• Processing - Includes collection, recording, storage, use, sharing, disclosure, transfer, or deletion of Personal Data.

• Data Principal - The individual to whom the Personal Data relates.

 

2. Personal Data We Collect

To provide you with a seamless travel experience, we may collect the following categories of data:

A. Personal Information

• Full name

• Date of birth

• Gender

• Nationality

• Contact details (email address, phone number, mailing address)

• Passport details (where required for bookings and visa processing)

 

B. Sensitive Personal Data

• Payment information (processed securely via third-party payment gateways)

• Health-related information (where required for travel insurance, medical declarations, or special assistance)

 

C. Travel-Related Information

• Travel preferences

• Visa details

• Booking history

• Special travel requirements
   

D. Technical Data

• IP address

• Browser type and version

• Device information

• Website usage data (collected via cookies and analytics tools)

 

3. Log Data

When you visit our website, we automatically collect certain information that your browser sends to us (“Log Data”), which may include:

• Internet Protocol (IP) address

• Browser type and version

• Pages visited on our website

• Date and time of visit

• Time spent on pages

• Diagnostic and usage statistics

This information helps us analyse trends, administer the website, and improve overall user experience.

 

4. Cookies

Cookies are small data files stored on your device that act as anonymous unique identifiers.

We use cookies to:

• Enhance user experience

• Analyse website traffic

• Improve website functionality and services

You may choose to accept or refuse cookies through your browser settings. However, declining cookies may limit certain features or functionality of our website.

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5. Service Providers

We may engage trusted third-party companies and individuals to:

• Facilitate our services

• Provide services on our behalf

• Process payments

• Assist with marketing communications

• Analyse website usage

These third parties are granted access to Personal Information only to perform specific tasks on our behalf and are contractually obligated to protect and not disclose or use it for any other purpose.

 

6. Data Security

We value your trust in providing your Personal Information and implement commercially reasonable technical and organisational safeguards to protect it.

However, please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use acceptable means to protect your data, we cannot guarantee absolute security.

 

7. Children’s Privacy

Our Services may involve travel arrangements for families, including minors. In such cases, we may collect limited Personal Information about children (such as names, dates of birth, and passport details) solely to facilitate travel bookings, reservations, and related services.

All information relating to minors must be provided by a parent or legal guardian, who is responsible for consenting to the collection and use of such information on the child’s behalf.

We take reasonable measures to ensure that children’s personal information is handled securely and used only for the purposes necessary to provide our services.

If a parent or guardian believes that we have collected personal information about a child without appropriate consent, they are encouraged to contact us so that we can take appropriate steps to address the matter.

 

8. Third-Party Travel Providers

To deliver our services, Hansa Holidays may share the necessary Personal Information with trusted third-party service providers involved in fulfilling travel arrangements. These may include airlines, hotels, destination management companies, tour operators, visa processing agencies, insurance providers, transportation companies, and other travel-related partners.

Personal Information shared may include details such as name, contact information, passport details, travel preferences, and other information required to confirm bookings and provide the requested services.

These third-party providers are responsible for handling personal information in accordance with their own privacy policies. Hansa Holidays takes reasonable steps to work with reputable partners, but is not responsible for the privacy practices of third-party service providers.

 

9. International Data Transfers

As Hansa Holidays operates in the global travel industry, Personal Information may be transferred to, stored, or processed in countries outside of your country of residence in order to facilitate travel bookings and services.

These countries may have different data protection laws than those in your jurisdiction. By using our services and providing your Personal Information, you consent to such international transfers where necessary for the provision of our services.

Hansa Holidays takes reasonable steps to ensure that your information is handled securely and only shared with trusted partners involved in delivering the requested services.
 

10. Responsibility for Travel Documents

Clients are responsible for ensuring that all required travel documentation, including passports, visas, health certificates, and other entry requirements, are valid and comply with the regulations of the relevant destination countries.

While Hansa Holidays may assist with information or coordination relating to such requirements, we are not responsible for any issues arising from incomplete, expired, or incorrect travel documentation.

Clients are encouraged to verify all travel document requirements with the relevant authorities before departure.
 

11. Limitation of Liability

Hansa Holidays acts as an intermediary between clients and independent third-party service providers such as airlines, hotels, transportation companies, tour operators, guides, activity providers, and other travel-related suppliers. While we carefully select reputable partners, Hansa Holidays does not own, operate, or control these third-party providers and therefore cannot be held liable for their acts, omissions, errors, delays, negligence, service failures, or any injury, loss, damage, accident, or inconvenience caused by them.

All bookings and services arranged by Hansa Holidays are subject to the terms, conditions, and limitations of the respective service providers. Clients acknowledge that Hansa Holidays shall not be responsible for any changes, cancellations, delays, schedule alterations, or service disruptions made by such providers.

Hansa Holidays shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the services provided, including but not limited to loss of enjoyment, missed connections, delays, or additional expenses incurred due to circumstances beyond our control.

By confirming a booking with Hansa Holidays, the client agrees that our liability, where legally applicable, shall be limited to the amount paid directly to Hansa Holidays for the specific services in question.

 

12. Force Majeure

Hansa Holidays shall not be held liable or responsible for any failure or delay in the performance of its obligations if such failure or delay is caused by events beyond its reasonable control. These may include, but are not limited to, natural disasters, acts of God, war, civil unrest, government restrictions, epidemics or pandemics, strikes, transportation disruptions, or any other unforeseen circumstances.

In such situations, Hansa Holidays will make reasonable efforts to assist clients with alternative arrangements where possible; however, any additional costs arising from such circumstances may be the responsibility of the client.
 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes.

Any updates will be posted on this page and become effective immediately upon posting.

 

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: tours@hansaholidays.com
Website: https://www.hansaholidays.com/contact-us/
Phone: +91 89770 12227